Terms and Conditions

Acceptance of this Agreement

When you utilize the ‘SIGNUP’ option on our website, you, being the participant, are agreeing to the Terms and Conditions, obligations, representations, warranties, and agreements contained herein, and referred to as the “Agreement”. Should you be unwilling to accept the Agreement, you will not be authorized or able to proceed further; to view, or use in any manner, the content, information, courseware, products and services which are published, available or provided on Optionsupra Lda (the “Website”).

User ID and Password

When entering into this Agreement, you are acknowledging and agreeing that Your user ID and password is for your exclusive use only:
  • Sharing your Member Account with others is not permitted and to do so will result in the immediate blocking of your access to our Website, and all Services, Content and Courses therein. Your participation will be terminated forthwith.
  • You are agreeing to take sole responsibility for ensuring the confidentiality of your Member Account and for all activities that occur under it.
  • You agree to notify our Support Team immediately should you become aware of/or have reason to believe that there is, or has been any unauthorized use of your Member Account.
  • You agree to ensure that all reasonable steps are taken to avoid such unauthorized use.
  • You agree to cooperate with our organization (Optionsupra Lda) should there be any investigation of unauthorized use.
  • Optionsupra Lda not be held liable, under any circumstances, for any claims relating to unauthorised use of your Member account due to misuse by any third party outside of our control or due to your failure to maintain the confidentiality and security of Your Member Account.

Contents and Courses

As a part of the services offered through our Website, we provide you with access to our content, courses, practice tests and other information, documents, and data contained therein. This may include any or all of the following: audio, video, written, graphic, recorded, photographic, or any machine-readable format in relation to the specific training course you have registered for. We reserve the right to update, amend or revise the content and courses available. In the event such an amendment, revision or update occurs, we may require you pay an additional fee to access such amended, revised, or updated content.

Use of the Services and Website

We provide you with a personal, restricted, non-transferable, non-exclusive, and revocable license which enables you, and only you, to use the Website, the Services, and the Content and Courses offered through the Website until the completion of the certification training course that you have enrolled for, or the termination of this Agreement according to the Terms and Conditions set forth herein, whichever occurs first. The Services and the Content and Courses are provided solely for your personal and non-commercial use. They are optimized to support you in completing the certification training course you have registered for (Controlled Purposes). You are permitted online access to the Website, the Content, the Course and the Services. You may download, save, or print the content only for the purposes of our course. You are not permitted to reproduce, distribute, transmit, broadcast, sub-license, disseminate or prepare plagiaristic works of the Content or Courses, or any part therein, in any manner or through any communication channels or means, for any purpose other than the Purposes, without prior written consent from our organization.

Intellectual Property Rights

You are granted non-exclusive and limited access to the Website, the Content and Courses and our Services for Controlled Purposes as detailed in this Agreement. You acknowledge and agree that Optionsupra Lda are the sole and exclusive owners of and, as such, own all Intellectual Property Rights and other proprietary rights in. You acknowledge and agree that this Agreement only permits you to use the Website, the Content and Courses and the Services only for the Controlled Purposes. It does not provide you with any form of rights, title or interest over the(???)

Usage of Personal Information of Participants

We reserve the right to feature you in any photos, videos, or other promotional material used by Optionsupra Lda. We may use your personal information to inform you about other certification training courses offered by Optionsupra Lda. We will not, however, distribute or share your personal information with any third-party marketing database or disclose your personal information to any third party, unless required under any applicable law.

Limitation of Liability

You agree that use of the Website, the Content and Courses and our Services are taken at your own risk. We do not guarantee that the Website, the Content and Courses and our Services or access therein, will be uninterrupted or error free and nor do we make any claims regarding the accuracy or reliability of any information provided. There is no warranty regarding the results that may be obtained from using the Website, the Content and Courses and our Services. Neither we, nor any person or entity involved in creating, producing, or distributing the Website, the Content and Courses and our Services will be liable for any direct, indirect, special, incidental or consequential damages arising out of the use of or inability to use the Website, the Content and Courses and our Services. The disclaimer of liability contained in this clause applies to any and all damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of records or any other material, whether for breach of contract, negligence, or under any other cause of action. You must hereby specifically acknowledge that Optionsupra Lda are not liable for any defamatory, offensive, wrongful, or illegal conduct of third parties or other users of the Website. The risk of damage or injury from the aforementioned, rests entirely with each user. You agree that our liability or the liability of any affiliates, directors, officers, employees, agents, and licensors, if any, arising out of any kind of legal claim (whether in contract, tort or otherwise) in any way connected with the Content and Courses or services shall not exceed the fee you paid to Optionsupra Lda for the specific certification training course.

Term and Termination

This Agreement becomes effective upon your acceptance of the terms of this agreement, when you click the acceptance button and, subject to the terms and conditions of this agreement, will remain in effect until the point at which you complete your current, fully paid up online Member Account, or until it is terminated by us, whichever is earlier. We reserve the right to terminate this Agreement and block your access to the Content and Courses, with immediate effect, by sending a written notice via email to this effect. If such a termination is made as a result of your misrepresentation, misconduct, default, or breach of your obligations, related to or under this Agreement (“Event of Default”). at the point of any Event of Default, we are authorized to exercise all the rights and remedies under this Agreement or applicable Law or available in equity to seek indemnification for any Loss or Claim resulting from any such Event of Default.


You agree to indemnify Optionsupra Lda and hold us, our contractors, licensors, directors, officers, employees, and agents, free from blame for any or all claims, losses, damages, liabilities and expenses including attorney fees, arising out of your unauthorized use of the Website, the Content and Courses and our Services or any other violation or breach of this Agreement or any provisions hereof.


In the event that any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall continue in full force and effect. The Agreement shall be deemed to be reformed by replacing such invalidated or unenforceable provision with a valid and enforceable provision that provides equal effect as closely as possible to the intentions of the parties as previously expressed by the invalidated or unenforceable provision.


Neither failure nor delay, on the part of any party, to exercise any power, rights, remedy, or privilege hereunder, shall operate as a waiver thereof, or of the exercise of any other right, remedy, power, or privilege. No term of this Agreement shall be deemed waived, and no breach accepted, unless such waiver or consent is given in writing and signed by the party claimed to have waived or consented. No waiver of any such rights or consent to any breaches shall constitute a waiver of any other rights or consent to any other breach.

Amendment and Assignment

Optionsupra Lda reserve the right to unilaterally amend or modify this Agreement without giving any prior notification to you. However, we shall publish the revised agreement on the Website so that you are made aware of any modifications, revisions or amendments, made by us, to this Agreement. You acknowledge and agree that it is your responsibility to check the Website periodically for any modifications, revisions or amendments. Your continued use and/or access to the Website, the Content and Courses and our Services, following any aforementioned changes, constitute acceptance of those changes. You are prohibited from assigning this Agreement or any rights and obligations mentioned in this Agreement to any third party. You, and only you will be held liable for any breach of this Agreement or any terms and conditions therein.

Entire Agreement

This Agreement and accompanying Privacy Policy, Refund Policy, Rescheduling Policy, Terms of Use, and any additional guidelines, rules, and/or disclaimers and which are posted on the Website, constitutes the entire agreement governing your use of our Website. Furthermore, this supersedes any prior agreements, should there be any, relating to any matter dealt within this Agreement.
Terms of Use

Please read the following information very carefully:

  • These terms and conditions regulate your use of this website as provided by Optionsupra Lda. Hereonin Optionsupra will be referred to as the company or our/us/we. ‘You’ refers to a user/paying customer.
  • Should ‘you’ be a company or any other person who provides access to our products, you agree to take full responsibility in case of damages or indemnification that could pertain to or against the customer.
  • The Optionsupra Lda Website and all the educational services plus any content which may be made available through the website are owned, maintained and operated and as applicable, by Optionsupra (‘our’, ‘us’, ‘we’, or the ‘Company’). The Site and all content are, collectively referred to as ‘our content’.
  • By using or accessing our content, including but not limited to downloading or accessing, you agree to the terms and conditions set forth in these Terms of Use (the ‘Terms’). By using this website or its content and Services, you agree and confirm that you have read, understood, and agreed to be bound by our terms. Our Company’s privacy policy can be found at Privacy Policy. If you do not accept our terms, you are prohibited from using all or any of the company’s website and its course, content or services (as defined below):
  • 1. You must not use this site in any unlawful manner and must adhere to our terms and conditions and privacy policy.
  • 2. Under no circumstances will we be liable for any change in the content which is provided on the website, including but not limited to any errors, omissions, loss, or damage experienced, from any content we make available to you.
  • 3. Our services are free to any user with access to the Internet. However, we take no responsibility for any charges incurred from the usage of hardware, software, or internet service provider fees. Furthermore, the user takes full responsibility for the proper functioning of computer hardware and internet access.
  • 4. You will be required to use login credentials for some of the sections on the site and our company reserves the right to block access to our services for any user who does not follow these conditions
  • 5. We ensure that our users have uninterrupted access to our service, but there is no obligation to do so.
  • 6. Optionsupra Lda is not responsible and is not obligated for issues in your network or server beyond certain limits.

  • Website usage guidelines

  • 1. Please refrain from any abuse, insults, harassment, threatening behaviour or any infringement on the rights of others.
  • 2. You are prohibited from publishing, posting or distributing any defamatory, infringing, indecent, offensive or unlawful material or information.
  • 3. Do not upload, install or transfer files which are protected by Intellectual Property Laws or software which can affect other computers.
  • 4. It is prohibited to edit HTML source code, reverse engineer or attempt to hack.
  • 5. Do not run Spam services/scripts or anything which could affect the infrastructure and the users.
  • 7. Do not communicate spam, advertise or sell services such as digital downloads, eBooks, or phishing links.
  • 8. You may not copy, distribute or plagiarise our website content or user submitted content.
  • 9. Do not use any content which violates any legal, regulatory, Governmental or network operator conditions or codes of practice.

  • Links and Hyperlinks Terms

    This website may have links to other websites. We do not undertake any control over the content of those websites; nor are we responsible for their website content. The sole purpose of the links included are to provide users with information. Therefore, Optionsupra are not to be held responsible.
  • 1. You are not permitted to mirror or frame the homepage or any other pages of this Site on any other website or webpage.
  • 2. Do not link to Optionsupra pages and subpages with spam links/anchor text, which could provide a false impression. This may create misunderstandings for other users.
  • 3. Do not use or include copyrighted or registered trademarks, or Intellectual property images, design or content as a link to Optionsupra website.
  • 4. Refrain from linking to pages which support racism or terrorism.
  • 5. Refrain from linking to pages which provide pornographic content and violate human and animal rights.
  • 10. Refrain from linking pages to content which infringes the intellectual property of any third party, person or entity.
  • 11. Refrain from linking pages to content which violates any legal, regulatory, Governmental or network operator conditions or codes of practice.

  • Copyright and Intellectual Property

    We value and respect others intellectual property and expect our users to do the same. The contents of our website are protected by copyright and trademark laws. The owner of the copyrights and trademarks are Optionsupra Lda, its affiliates, or other third-party licensors. The material on the site, including text, graphics, code and/or software is copyrighted and belongs to Optionsupra Lda, therefore you are prohibited from duplicating, modifying, publishing or reproducing the content in any manner or form. Optionsupra takes no responsibility for the content of any other sites (except our partners and affiliates), that you may find when searching or accessing our products or services. Optionsupra retains the rights to disable or prohibit access to any users who do not respect the intellectual property of Optionsupra Lda. You are prohibited from using any of the digital images or logos from the website. In any case of copyright issues, there must be written consent from the trademark owner (ourselves). Claims of Intellectual Property Violations If you believe that your work may have been used without your permission in a way which infringes copyright, please provide us with the information provided below and we will investigate.
  • 1. The authorized person who acts on behalf of the owner of the copyright, must provide a physical signature.
  • 2. A detailed description of any copyrighted work that you are claiming as being infringement of your Intellectual Property.
  • 3. A description of where the aforementioned material is located on our website, with sufficient detail to enable identification.
  • 4. Your complete contact details including: Address, telephone number, and email address.
  • 5. A statement from yourself confirming that any information you provide is accurate and your claim of the copyright or intellectual property is on your own behalf.
  • 6. You can reach Optionsupra should you wish by contacting our Help and Support Team.
    Privacy Policy
    Refund Policy
    • We would like to take this opportunity to thank you for buying one of our courses and we hope that you will enjoy the experience. • As with any online course there are terms and conditions that govern our Refund Policy: When you buy any training course on Optionsupra Lda you agree to our Privacy Policy, Terms of Use and refund policy. Our refund policy is as follows: Cancellation & Refunds: Online Training • You must request a refund within 7 days of purchasing the course. • The refund policy becomes voice should you have accessed more than 15% of our content. • Refunds can be initiated by clicking on “Initiate Refund” or via our Support Team – you refund will be returned via the same source as the original payment. • Refunds are processed within 10 working days of the request being approved by Optionsupra Lda. For Instructor Led Training: Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended Online Classrooms/received recordings for more than 1 day. Also, In case a user downloads the E-Book for the course the money back guarantee will be void. If you raise a refund request after 7 days but within 30 days of purchasing the course, you will receive 75% of the total fees paid by you. However, no refund will be provided if you raise a request beyond 30 days of purchasing the course. Cancellation & Refunds: Classroom Training OPTIONSUPRA reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc) • In case OPTIONSUPRA cancels an event, 100% refund will be paid to the delegate. • If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate. • If a cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made.
    Rescheduling Policy
    In the event that Optionsupra Lda are forced to reschedule any training event you have a number of options: • 100% refund, if the rescheduled dates do not fit into your schedule. • You may reschedule for a future date. Should a delegate wish to reschedule his/her registration for a future date, a rescheduling fee is charged as below: • If the rescheduling request is received 7 days prior (or more), 10% of registration fee will be charged. • If rescheduling is received within less than 7 days the delegate forfeits the course fee.